Your order will be processed and shipped within 1-3 working days. Please note that any order placed on a weekend or public holiday will not be processed until the next working day. Should there be any delays with your order, we will contact you immediately by e-mail.
WHERE DO YOU SHIP TO?
From this site, we ship everywhere in WORLD with a few exceptions: UK, Cyprus, Poland, Switzerland, Chech Republic, Slovakia, France, Spain, Portugal, Germany, Lithuania, Hungary, Austria, Belgium, Ukraine, Finland.
Delivery times vary based on your location. Normally, orders are delivered within 2-8 working days; however, for certain destinations delivery can take longer. Delivery times do not include delays caused by possible customs clearances for shipments to be delivered outside of the European Union. Any shipments within the European Union will not require any customs or duties to be paid. All orders will be delivered by DPD or DHL.
HOW MUCH IS DELIVERY?
Shipping costs vary depending on your location, weight and number of boxes required to ship your goods. We offer a shipping calculator in the cart and pre-checkout, so that you can calculate your shipping before you start the checkout process.
TAXES AND OTHER DUTIES
Ordering to a destination outside of the European Union additional taxes and duties may apply upon receipt of your order. All relevant duties and taxes as well as customs clearance procedures are to be paid for and handled by the recipient. TheCandledust is not responsible for informing customers of such additional costs or procedures and will not refund any such costs to the customer. Any shipments within the European Union will not require any customs or duties to be paid.
RETURNS
Returns can be made within 14 days as from receipt of the order. Only products that are unopened/unused and contained in unbroken/undamaged packages can be returned. We will reimburse to you the amount paid for relevant products and original delivery costs within 3 days as from receiving such returned goods in our warehouse. Please note that it might take longer for the refund to be received on your account as transfers between payment systems can take longer. The consumer bears relevant delivery costs upon product returns. The seller will not reimburse the costs of a return delivery. Please note that TheCandledust will not reimburse any customs duties if such duties have been paid upon product returns. Please send any requests to withdraw from an order to Hello@TheCandledust.com Please send returned items to Vivin OÜ, Supluse puiestee 5 -19, 11911 Tallinn, Harjumaa, Estonia.
