Collection and use of personal data
Personal data means any data that can be directly or indirectly associated with you as an individual and is collected and processed by TheCandledust in order to fulfil contracts concluded with natural persons, contact them, and perform obligations in adherence to the law. Personal data of loyal customers can be collected in any of the following ways: • when you give us your contact information (incl. your name, personal ID code, postal address, telephone number, e-mail address, preferred method of communication) on our website or otherwise (e.g. in our stores); • when you use our website, data is collected through your account or through cookies; • when you make a purchase or place an order in our store or e-store and store your personal contact information or purchasing preferences (in certain sections of the website TheCandledust may ask you to voluntarily provide your personal data and personal information. Such personal data may include your name, address, postal code, e-mail address, telephone number, and other data); • when you apply for hire-purchase.
Collection of other data
Use and storage of collected personal data
Alterations to personal data
Customers can see, alter, and supplement their personal data, collected for the purpose of identification and communication with them, on our website under “My Data”. Should the change involve your e-mail address (your TheCandledust website username), you are kindly asked to notify us thereof as customers cannot change their e-mail address themselves.
Security of personal data
Customers have the right to demand termination of processing of their data, inquire about ways in which their data is used, and request that their data be transmitted in a commonly used format either to themselves or to a third party. In order to avoid misuse of customer data and rights, such requests may only be submitted in a format that makes it possible to identify the person submitting the request (signed digitally or personally at the company’s office). We have the right to respond to such requests within 30 days. We regard a request to terminate processing of data as a request to terminate the loyal customer contract.
Any personal data that you provide while visiting and shopping in TheCandledust’s e-store is considered confidential information. Use of encrypted data transmission channels with banks guarantees that buyers’ personal data and bank particulars are protected